Differentiating mobile for small and medium-sized enterprises
This presentation discusses how telecoms operators can differentiate their mobile offers for the small and medium-sized enterprise (SME) market. It provides a framework for thinking about differentiation and uses examples to discuss the various strategies that operators can adopt in this space.
Information included in this presentation
- Figures for mobile services spending growth, to give market context
- A discussion about why competition in the SME market is more complex than in other segments
- An outline of the different competitive strategies that can be adopted (for example, price versus differentiation)
- Details about SMEs' priorities, based on our business surveys
- Ideas for how operators can differentiate their offers using services, products, bundling and support
- Examples of how some operators are implementing these strategies
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Author

Tom Rebbeck
Partner, expert in TMT consumer and business servicesRelated items
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