Using assurance-led approaches to deliver superior customer experience for 5G services
20 February 2020 | Research
Strategy report | PPTX and PDF (6 slides) | Automated Assurance
"Customers’ expectations regarding their experience from digital services are being framed by the superior service delivered by alternative providers such as Amazon, Apple, Google and Netflix."
Users expect at least the same levels of customer experience from their communications service providers (CSPs) as that from their digital service providers. CSPs must therefore recalibrate their customer experience strategies to tackle increasing network complexity as they embark on various network transformation initiatives such as NFV, SDN and 5G.
This report provides:
- an explanation of why CSPs need a new approach to customer experience assurance for 5G services
- an overview of the challenges that CSPs currently face and how they can tackle them through the application of service assurance
- three key assurance strategies to enable CSPs to deliver superior customer experiences for 5G services.
Cloud-native 5G calls for data sources with common standards for use in automated assurance
vRAN: the high-level implications for OSS
Network automation: a solution framework for service agility and cost economics in cloud-enabled 5G networks