The network automation and orchestration (NAO) market grew by 5.7% to reach USD9.6 billion in 2022, nearly doubling the 2021 growth rate as...
The customer engagement (CE) market grew to USD15.5 billion in 2022 due to the customer experience (CX) and customer value (CV) management...
Operators' ARPU for business mobile and fixed data services has not kept up with inflation despite some recent price rises. Much of the data in...
Vendor revenue in the service design and orchestration increased by 6.4% year-on-year in 2022. This article summarises the findings of our recent...
This article outlines some of the main implications that operators should take into account when considering price increases. Even when...
Application-to-person (A2P) SMS revenue will continue to decrease as the penetration of third-party apps increases. Platforms like Facebook...
Operators know that consumers’ home Wi-Fi networks are a bottleneck to improved customer experience, but the investments required to overcome...
The emergence of wholesale-only operators has created new opportunities for operators that want to offer fixed–mobile convergence (FMC)...
This article explains why Apple's latest smartphone and smart watch launches are unlikely to encourage most consumers to replace their old devices...
Fresh primary research highlights users’ concerns about their QoE as in-home connectivity fails to keep pace with the high-performance...
