Collaboration and line-of-business applications will account for strong growth in the SMB SaaS market

The COVID-19 pandemic has accelerated digital transformation among small and medium-sized businesses (SMBs) and their demand for SaaS tools has...

If Vodafone IoT is a success as an independent firm, other operators will also spin off IoT divisions

The separation of Vodafone IoT from the rest of the Vodafone Group is a test of whether a mobile network operator (MNO) or a mobile virtual network...

The disruption caused by Salesforce’s purchase of Slack will not be limited to the collaboration market

Salesforce announced on 1 December 2020 that it will buy Slack, a primarily text-based business communications/collaboration platform, for USD27.7...

The application-to-person messaging market continues to grow steadily, but the position of operators is weakening

SMS is the primary channel for application-to-person (A2P) messaging, however third-party messaging apps utility is on the rise offering more...

M-wallet providers should facilitate and incentivise m-wallet usage in e-commerce

Our consumer survey results show that m-wallet users prefer to use traditional payment methods rather than m-wallets to shop online. M-wallet...

The Vodafone–Three merger will help to address some of the weaknesses of the mobile-only model

After more than a year of negotiation, Vodafone and CK Hutchison, owner of Three UK, announced on 14 June 2023 that they had reached an agreement to...

CRM vendors have an opportunity to attract SMBs as business leaders plan their 2023 budgets

Customer relationship management (CRM) is increasingly important to SMBs’ digital transformation and digital marketing strategies....

New operator-led collaborative models for network APIs are encouraging, but will take tenacity to succeed

This article discusses the announcement on 12 September 2024 by 12 leading mobile operators of a new venture in partnership with Ericsson to combine...