Meet the expert

Meet the expert

Raúl Simmons Pérez


Raúl is a member of the Applications research team in London. He leads the Customer Engagement programme as well as SaaS-research across OSS and BSS. 

Raúl’s research focuses on the impact of emerging technologies and strategies such as GenAI and platform-based approaches on the Customer Engagement segment. The Customer Engagement programme helps communications service providers (CSPs) understand developments in the software market that assists them in delivering consistent, contextual and personalised engagements across marketing, sales and customer service use cases as well as maximising customer lifetime value. 

Raúl’s areas of expertise include SaaS and configure, and price and quote (CPQ). Raúl holds a degree in Economics and Modern Languages from the University of Warwick.