The Operational Applications research practice emphasises software and related services that are unique to the telecoms industry. Almost USD100 billion is spent annually on telecoms applications. These applications include traditional BSS and OSS but are increasingly related to virtual networks and orchestration. Cloud and 5G are driving many new requirements, but operational efficiency and agility are also big benefits of investing in telecoms applications.

Practice head Justin van der Lande

Justin van der Lande Research Director

Operational Applications research programmes

Applications Data and Strategies Automated Assurance Customer Engagement Monetisation Platforms Network Automation and Orchestration Service Design and Orchestration

Latest Operational Applications research

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16 July 2026 Research

Strategy report

Operators must prepare end-to-end service orchestration for agentic AI
16 July 2026 Research

Article

Quantum-safe networking: how the telecoms industry is preparing for new security threats
14 July 2026 Research

Article

Why catalogue complexity is hindering telecoms operators’ AI ambitions

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