CSPs continue to invest in AI and analytics tools to improve network efficiency
“CSPs need to measure and monitor the quantifiable outcomes of their AI and analytics solutions if they are to determine the value of these investments."
Communications service providers (CSPs) continue to spend on AI and analytics tools to address different use cases, according to Analysys Mason’s Communications service provider data and AI/analytics activity tracker 2H 2022. This article examines the network-related AI and analytics use cases that CSPs invested in during 2022. Service- and customer-related use cases are explored in a separate article.