ServiceNow: service design and orchestration

25 July 2025 | Research

Alex Bilyi

Company profile | PPTX and PDF (2 slides) | Service Design and Orchestration| Applications Data and Strategies


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ServiceNow is a leading provider of IT and customer service management solutions for various industries. In recent product releases, ServiceNow has focused on AI-driven automation, agentic AI and telecoms-specific capabilities.

Information included in this report

  • An overview of ServiceNow's strategy
  • An analysis of the company’s strengths and weaknesses

 

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Author

Alex Bilyi

Analyst