Customer engagement vendor product tracker 2025
Analysys Mason's Customer engagement vendor product tracker provides a view of the telecoms BSS software products/solutions offered by vendors in the customer engagement market, including a brief description of the focus and capabilities for each product. This tracker is updated bi-annually.
The solutions are categorised into three sub-segments:
- customer sales and marketing lead management
- customer journey management
- customer experience management.
USD2199
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Author
Patrick Serberis
Research AnalystRelated items
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Hyper-automation can re-energise revenue growth, but only if operators look beyond mere cost reduction
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Customer engagement revenue continues to grow, driven by enhanced automation capabilities
Tracker report
Customer engagement vendor activity: trends and analysis 1H 2025