Consumer services in the telecoms, media and technology (TMT) sector are characterised by dynamic change, rapid innovation and strong competition. Our consumer services programmes offer robust consumer data (including forecasts and primary research), case study reports identifying best practice, and active advice on a range of strategic issues. We look at how to maximise opportunities in core consumer services (such as mobile data and video content), as well as on how to formulate strategies for growth in new adjacent services with mass-market appeal, such as cloud gaming and smart home.
Mobile customer satisfaction and churn in the Middle East: consumer survey
As COP27 closes, CSPs can help consumers to address concerns about both the cost of living and the environment
Mobile digital experience in the Middle East: consumer survey