Consumer services in the telecoms, media and technology (TMT) sector are characterised by dynamic change, rapid innovation and strong competition. Our consumer services programmes offer robust consumer data (including forecasts and primary research), case study reports identifying best practice, and active advice on a range of strategic issues. We look at how to maximise opportunities in core consumer services (such as mobile data and video content), as well as on how to formulate strategies for growth in new adjacent services with mass-market appeal, such as cloud gaming and smart home.
Practice head Tom RebbeckTom Rebbeck Partner
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Consumer Services research programmes
Analysys Mason's conumer survey tracks and measures consumers' changing telecoms and media habits, device ownership, connectivity options and future plans
vRAN - Open RAN insights
Our curated resources range from the basics of vRAN and Open RAN to the latest advancements in this field and forecasts derived from a wide range of operator surveys, economic analysis and customer projects.
Latest Consumer Services researchView all
Fixed–mobile convergence in Norway: trends and forecasts 2023–2028
Fixed–mobile convergence in Belgium: trends and forecasts 2023–2028
Fixed–mobile convergence in Canada: trends and forecasts 2023–2028