5G mobile services: consumer survey

This report uses consumer survey data to analyse trends related to 5G mobile services among smartphone users in a range of high- and middle-income countries. It explores consumers’ satisfaction with 5G, intention to churn and take-up by age and country.

Topics analysed in this report

• 5G adoption by country and age group
• Spend on mobile services 
• Handset manufacturers' market shares
• Net Promoter Scores and intention to churn
• Interest in and willingness to pay for new, 5G-enabled services

Survey data coverage

This survey was conducted in association with Dynata between July and August 2022. The survey groups were chosen to be representative of the mobile-internet-using populations of each country. We set quotas on age, gender and geographical spread to that effect. There were at least 1000 respondents in each country.

Geographical coverage

High-income countries:

• Australia
• Canada
• France
• Germany
• Ireland
• Italy
• New Zealand
• Norway
• Poland
• Spain
• Sweden
• UK
• USA

Middle-income countries:

• Malaysia
• Philippines
• South Africa
• Turkey