Consumer survey
Analysys Mason conducts a multi-year study that tracks and measures consumers’ changing telecoms and media habits, their device ownership, connectivity options and their future plans.
This consumer survey is conducted in association with On Device Research and Dynata. It tracks and measures the changing telecoms and media habits of users in 24 countries around the world.
Survey reports
Reports based on the results of the survey can be accessed by clicking on the links below.
| Topic | Region (year of survey) | |
| Country-specific results |
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| OTT communication services |
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| Mobile customer satisfaction and churn |
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| Mobile digital experience |
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| Mobile customer experience |
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| Mobile devices and distribution channels |
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| Digital gaming |
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| Mobile payments and commerce |
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| 4G/5G adoption and interest in 5G use cases |
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| Data usage and its impact on customer satisfaction |
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| The impact of value-added services on customer satisfaction |
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| Streaming video opportunities |
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| Fibre |
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| Miscellaneous |
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Data sets
Data sets based on the results of the survey can be accessed by clicking on the links below.
