Consumer survey

Analysys Mason conducts a multi-year study that tracks and measures consumers’ changing telecoms and media habits, their device ownership, connectivity options and their future plans.

Consumer survey

This consumer survey is conducted in association with On Device Research and Dynata. It tracks and measures the changing telecoms and media habits of users in 24 countries around the world.

Survey reports

Reports based on the results of the survey can be accessed by clicking on the links below.

Topic Regions
OTT communication services
OTT communication and social media services
Mobile customer satisfaction
Mobile customer experience 
TV and video services
Digital services
Fixed broadband retention and satisfaction
Mobile services and devices
Mobile devices and distribution channels
5G, data consumption and monetisation
Fixed–mobile convergence
Mobile, fixed broadband, TV and video services
Digital gaming

Datasets

Datasets based on the results of the survey can be accessed by clicking on the links below.

Programme head Stephen Sale

Stephen Sale Research Director | Consumer Services