Consumer survey

Analysys Mason conducts a multi-year study that tracks and measures consumers’ changing telecoms and media habits, their device ownership, connectivity options and their future plans.

Consumer survey

This consumer survey is conducted in association with On Device Research and Dynata. It tracks and measures the changing telecoms and media habits of users in 24 countries around the world.

Survey reports

Reports based on the results of the survey can be accessed by clicking on the links below.

Topic Region (year of survey)
OTT communication services
OTT communication and social media services
Mobile customer satisfaction and churn
Mobile digital experience
Mobile customer experience 
Mobile devices and distribution channels
Fixed–mobile convergence
Digital gaming
Mobile payments and commerce 
4G/5G adoption and interest in 5G use cases
Data usage and the impact of value-added services on customer satisfaction
Streaming video opportunities
Fibre
Fixed broadband customer experience 
5G

Data sets

Data sets based on the results of the survey can be accessed by clicking on the links below.

Programme head Stephen Sale

Stephen Sale Research Director