Telecoms operator B2B growth strategies: case studies and analysis (volume III: operators in North America)

28 November 2025 | Research and Insights

Catherine Hammond | Stefano Porto Bonacci | Vania Rolón | Matt Small

Case studies report | PPTX and PDF (44 slides) | SME Services| Enterprise Services


"Investment in IT services is limited for many operators in North America, but achieving sustainable B2B revenue growth will be extremely challenging without a growing IT portfolio."

businesswoman-using-a-tablet-superimposed-over-a-graph-GettyImages-1322205585_735x70.jpg

This report analyses the B2B activities of 11 operators in North America. It provides information about their B2B growth strategies including details of their portfolios, performance, acquisitions, partnerships and organisational structures.

The report identifies some of the strategic options that are available to operators to drive B2B revenue growth. It also highlights ideas and lessons that other operators can take.

The profiles are based on public sources, including financial reports, press releases and investor day presentations. We have also included insights from analyst briefings and events. Where possible, the profiles have been checked for accuracy directly with operators.

Volume I (pan-European operators) of this report is available here. Volume II (operators in the Middle East and Africa) is available here.

Questions answered in this report

  • In which areas of the B2B market (segments, services and geographies) are telecoms operators looking for revenue growth?
  • How successful have operators been in growing B2B revenue and what are the best prospects for future growth?
  • How are established operators managing the decline in legacy fixed connectivity services revenue?
  • What strategies are operators adopting in terms of B2B organisational structure (for example, the creation of separate IT units)?

Case studies included in this report

USA

  • AT&T
  • Charter Communications (with Cox)
  • Comcast
  • GTT Communications
  • Lumen Technologies
  • Optimum Communications (formerly Altice USA)
  • T-Mobile USA
  • Verizon
 

Canada

  • Bell Canada 
  • Rogers Communications 
  • TELUS

USD5499

Log in

Log in to check if this content is included in your content subscription.

Authors

Catherine Hammond

Research Director

Stefano Porto Bonacci

Principal Analyst

Vania Rolón

Research Analyst

Matt Small

Analyst