Business survey 2019: USA country report
24 October 2019 | Research
Survey report | PPTX and PDF (9 slides) | SME Services| Enterprise Services
"The mobile market is highly competitive, and all operators have strengths; AT&T and Verizon have a clear lead over competitors in the fixed market."
We interviewed over 450 businesses in the USA about their usage and providers of telecoms and ICT services, and their satisfaction with these services. This report provides the key findings relating to the USA and analyses how it compares to other countries. It covers fixed and mobile services, cloud, security, IoT and the key implications for operators.
This report provides:
- Net Promoter Scores for fixed and mobile operators
- data on satisfaction levels for the various service aspects for each of the major fixed and mobile operators
- data on cloud penetration and growth
- analysis on the state of cyber security
- analysis on the potential for operators to enter the ICT market
- data on the state of IoT deployment and development
- data on routes to market for fixed, mobile and IoT services
- discussion on the key implications for operators.
Business-related content for key countries
In addition to its topic coverage, Analysys Mason's Operator Business Services and IoT programmes provide a range of articles that comment on the strategies of individual operators, as well as country-specific survey and forecast reports.
Latest Publications
Challenger operators are growing business revenue faster than incumbents, but the gap is narrowing
Article
Comcast Business analyst event 2023: Comcast is using its assets to become a noteworthy player in the enterprise space
Article
Operators need to provide better education and support to capture more of SMEs’ spend on IT solutions