Communication platforms: consumer survey

18 April 2023 | Research

Ben Taylor

Survey report | PPTX and PDF (11 slides); Excel | Future Comms

"Meta remains the most-popular communication platform provider in every surveyed country worldwide; Telegram's penetration is growing fast, and Snapchat and iMessage are also popular."


This report focuses on aspects of Analysys Mason’s Consumer survey that relate to smartphone users’ behaviour and preferences in Europe, North America, the Middle East and North Africa, emerging and developed Asia–Pacific and South Africa. It focuses on respondents’ usage of communication platforms (including Android Messages, Discord, Facebook Messenger, iMessage, Snapchat, Telegram, WeChat, WhatsApp and Zoom).

Topics analysed

  • A look at regional and national trends in penetration of selected communication services for the period between 2019 and 2022
  • Survey respondents' top-four preferences for communication platforms across 21 countries in 2022
  • An analysis of penetration split by gender
  • An analysis of penetration split by age group
  • An analysis of penetration split by household income

Survey data coverage

Our surveys were conducted in association with Dynata and ODR between August and September 2022. The survey groups were chosen to be representative of the mobile-internet-using population. We set quotas on age, gender and geographical spread to that effect. There were a minimum of 750 respondents per country.

Geographical coverage

  • Western Europe (WE): France, Germany, Ireland, Italy, Norway, Spain, Sweden and the UK
  • Central and Eastern Europe (CEE): Poland and Turkey
  • North America (NA): Canada and the USA
  • Developed Asia–Pacific (DVAP): Australia and New Zealand
  • Emerging Asia–Pacific (EMAP): Malaysia and the Philippines
  • Sub-Saharan Africa: South Africa

Company coverage

  • Android/Samsung Messages
  • Discord
  • Facebook Messenger
  • Facetime
  • iMessage
  • LINE
  • Moya
  • Signal
  • Skype
  • Snapchat
  • Telegram
  • Viber
  • WeChat
  • WhatsApp
  • Zoom

Please also see our companion article Operators may struggle to compete with WhatsApp even with reduced A2P SMS pricing.


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