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Business survey 2020: the impact of COVID-19 on SMBs in the USA

05 June 2020 | Research

Tom Rebbeck Terry van Staden

Survey report | PPTX and PDF (16 slides)


"The majority of small and medium-sized businesses in the USA have been proactive in managing the impact of the COVID-19 crisis, which will drive a long-term acceleration in the adoption of IT and managed services."

Analysys Mason surveyed over 400 small and medium-sized businesses (SMBs) in the USA between April and May 2020 to assess how their businesses have had to adapt since the beginning of the COVID-19 pandemic and how they expect it to change in future. This report uses our survey data to provide insights into SMBs’ responses to the crisis and explores how changing business conditions are driving fresh demand for IT and managed services.

Key questions answered in this report

  • What impact has the COVID-19 pandemic had on SMBs in the USA?
  • How have SMBs responded to the crisis?
  • How has SMBs’ use of IT and managed services changed during the crisis and how do they expect this to change in future?
  • How do SMBs’ actions in response to the crisis correlate with a change in demand for IT and managed services?
  • What types of support and services are SMBs demanding from vendors?

Geographical coverage and survey sample

Geographical coverage   Sample
  • USA

 

  • SBs (1–99 employees): 202
  • MBs (100–499 employees): 202
  • Vertical sectors:
    • AMTUC (agriculture, mining, transportation, utilities and construction)
    • manufacturing
    • IT and communications
    • wholesale/retail
    • FIRE (finance, insurance and real estate)
    • professional business services
    • other services

Key parameters for technology consumption in the post-COVID-19 period, USA

Key parameters for technology consumption in the post-COVID-19 period, USA

This free report assesses how technology usage and spend has changed among small and medium-sized businesses (SMBs) in the USA in the wake of the COVID-19 pandemic, outlines how this is likely to change in future, and examines the key implications for vendors and service providers.

Download the free report