OSS/BSS software and services: worldwide forecast 2023–2028

31 October 2023 | Research

Justin van der Lande | Dennisa Nichiforov | Michelle Lam | Raúl Simmons Pérez | Alex Bilyi

Forecast report | PPTX and PDF (27 slides); Excel | Telecoms Software Market Shares| Telecoms Strategy and Forecast

"CSPs' spending on OSS and BSS systems and services will reach USD80 billion by 2028, mainly driven by investments in 5G and cloud technology."


This report provides forecasts for the overall communications service provider (CSP) spending on OSS/BSS software and related services for 2023–2028. It provides details on spending by delivery model, service type, segment and region, as well as the major drivers, including 5G. The report also provides recommendations for vendors and CSPs.


This report provides a detailed 5-year forecast of the worldwide OSS/BSS software market, split into the following areas.





Telecoms service sectors

  • Automated assurance (AA)
  • Customer engagement (CE)
  • Monetisation platforms (MP)
  • Network automation and orchestration (NAO)
  • Service design and orchestration (SDO)


  • Central and Eastern Europe (CEE)
  • Developed Asia–Pacific (DVAP)
  • Emerging Asia–Pacific (EMAP)
  • Latin America (LATAM)
  • Middle East and North Africa (MENA)
  • North America (NA)
  • Sub-Saharan Africa (SSA)
  • Western Europe (WE)


  • Mobile
  • IoT
  • Consumer fixed
  • Business fixed


Log in

Log in to check if this content is included in your content subscription.