Small and medium-sized enterprise telecoms usage and requirements: business survey 2022

21 March 2022 | Research

Survey report | PPTX and PDF (10 slides) | SME Services

"Remote work, ambitious hiring plans and the need for service and support are driving SMEs to invest in telecoms connectivity services as well as a wide variety of IT solutions."


Analysys Mason surveyed 870 small and medium-sized enterprises (SMEs) (that is, those with fewer than 250 employees) in Germany, Singapore, the UK and the USA between December 2021 and January 2022 to assess how they have adapted their technology usage to changes in working patterns caused by the COVID-19 pandemic. This report focuses on findings from the questions asked about telecoms.

Topics analysed in this report

  • Current operating conditions and future priorities of SMEs
  • SMEs' telecoms service usage and planned investments
  • Services that SMEs need the most from vendors


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