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Business survey 1Q 2021: the impact of COVID-19 on collaboration and cloud telephony for large enterprises

07 May 2021 | Research

Emma Brown

Survey report | PPTX and PDF (6 slides) | Large Enterprise Voice and Data Connectivity| Large Enterprise Emerging Service Opportunities

"46% and 34% of the large enterprises surveyed anticipate spending more on collaboration and cloud telephony, respectively, in 2021 than in 2020."


Analysys Mason surveyed 435 enterprises with 250–999 employees (large enterprises) in Australia, Canada, the UK and the USA between December 2020 and February 2021 to assess how they have adapted since the beginning of the COVID-19 pandemic and what changes they expect to make in the future. This report focuses on findings from the questions asked about collaboration solutions and cloud telephony.

This report provides:

  • information about changes in large enterprises' use of, and demand for, collaboration and cloud telephony solutions, by vertical sector
  • data on large enterprises' planned spending on collaboration tools and cloud telephony in 2021 (compared to that in 2020), by vertical sector
  • a comparison of large enterprises' take-up of collaboration solutions with that of cloud telephony.

Geographical coverage and survey sample

Geographical coverage   Sample
  • Australia
  • Canada
  • UK
  • USA


  • 250–499 employees: 211
  • 1500–999 employees: 224
  • Vertical sectors:
    • agriculture, mining, transportation, utilities and construction (AMTUC)
    • manufacturing
    • IT and telecoms
    • wholesale/retail
    • finance, insurance and real estate (FIRE)
    • professional business services
    • other services

The companion report for businesses with fewer than 250 employees is available here.

USD 1499

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