Business survey 1Q 2021: the impact of COVID-19 on collaboration and cloud telephony for SMEs
"32% and 16% of the SMEs surveyed anticipate spending more on collaboration solutions and cloud telephony, respectively, in 2021 than in 2020."
Analysys Mason surveyed 1435 enterprises with 1–250 employees (small and medium-sized enterprises (SMEs)) in Australia, Canada, the UK and the USA between December 2020 and February 2021 to assess how they have adapted since the beginning of the COVID-19 pandemic and what changes they expect to make in the future. This report focuses on findings from the questions asked about collaboration solutions and cloud telephony.
This report provides:
- information about changes in SMEs’ use of, and demand for, collaboration and cloud telephony solutions, by firm size and vertical sector
- data on SMEs’ planned spending on collaboration tools and cloud telephony in 2021 (compared to that in 2020), by firm size and vertical sector
- a comparison of SMEs' take-up of collaboration solutions with that of cloud telephony.
Geographical coverage and survey sample
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The companion report for businesses with 250–999 employees is available here.