Patrick is Research Director for Analysys Mason’s Telecoms Software research stream, which focuses on identifying the rapidly growing segments in the telecoms software market and providing forecast and market share data on each of the 26 segments by region and service type. He has produced research on IP next-generation service assurance, the 3G mobile software market and customer experience management. Patrick is a frequent speaker at industry conferences. He holds a BSc from the University of Vermont, and an MBA from Plymouth College.
Tektronix Communications is the leading supplier of probe systems worldwide and the second-largest supplier of service assurance products and services to the telecoms industry. Its ascent in the probe system market was primarily a result of its acquisition of Inet Technologies in September 2004.
The global service assurance market is forecast to grow from USD2.3 billion in 2009 to USD3.4 billion in 2014, a CAGR of 8.3%. The economy will gradually improve in Europe and North America, but the risk of a recession during the forecast period remains.
This edition of the CEO Digest features commentary on this year’s TM Forum Management World conference, which focused on the three pillars of success for any organisation: investment to drive revenue growth; investment in customer experience; and investment to reduce costs.
On 9 June 2010, TEOCO Corporation announced its plan to acquire TTI Team Telecom International, a public software supplier of service assurance software, in an all-cash transaction valued at USD58 million. TEOCO provides cost, routing and revenue management solutions. We estimate that TTI Telecom generated USD40 million in sales to CSPs in 2009. TTI Telecom’s Netrac products cover a wide range of OSS functionality, focusing on performance management, fault management and service management.
The telecoms sector was not as hard hit by recession in 2009 as it was in 2002–2003, despite large declines in GDP in many developed countries. Thanks to growth in IP traffic, the transition to convergent IP-based networks and increasing opportunities in growth markets, the impact of the economic downturn on the telecoms software market was minimised. Evidence of this is noted in three telecoms software segments: service fulfilment, network management systems and service assurance.
