Atul Arora

Atul is the lead analyst for the Customer Care programme and a contributor to the Digital Experience, Software Forecast and Strategy and Telecoms Software Market Shares programmes. His areas of interest include the digitalisation of CSPs' customer engagement systems, omni-channel commerce and care and CSPs' use of social media. Atul also works on custom projects for telecoms operators and vendors, which include providing strategic advisory and undertaking market assessment work. He holds an MSc in Neuroscience from University College London and a bachelor’s degree from Jaypee University (India).

Content by this author

Customer care: worldwide market shares 2016 19 June 2017 Market share report USD 7999.00

Vlocity: customer care 17 February 2017 Company profile USD 999.00

Etiya: customer care systems 14 December 2016 Company profile USD 999.00

Huawei: customer experience management 19 November 2015 Company profile USD 999.00

Pegasystems 24 August 2015 Company profile USD 999.00

Amdocs: analytics software systems 1 June 2015 Company profile USD 999.00

NetCracker Technology: customer care 11 May 2015 Company profile USD 999.00

Flytxt: analytics software systems 25 February 2015 Company profile USD 999.00

Huawei: customer care 20 January 2015 Company profile USD 999.00

Amdocs: customer care 20 November 2014 Company profile USD 999.00

Oracle: customer care 18 November 2014 Company profile USD 999.00

Redknee: customer care 11 November 2014 Company profile USD 999.00

Worldwide telecoms market shares 2012 26 September 2013 Market share report USD 7999.00