Astellia started as a niche player focusing on monitoring solutions for mobile network optimisation. It has recently diversified into customer experience management (CEM) and service provider analytics with its 360° customer experience management analytics dashboards.
Glen Ragoonanan is the lead analyst for Analysys Mason's Infrastructure Solutions and Service Delivery Platform Strategies research programmes. He joined Analysys Mason in 2008 and has worked as a consultant on projects on next-generation IT and telecoms networks, systems and technologies for incumbents, new entrants, private companies, regulators and public-sector clients. His primary areas of specialisation include operations and business support systems (OSS/BSS) solution architecture and integration for business process re-engineering, business process optimisation, business continuity planning, procurement and outsourcing operations and strategies. Before joining Analysys Mason, Glen worked for Fujitsu, designing, delivering and managing integrated solutions. Glen is a Chartered Engineer and project management professional with an MSc from Coventry University.
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