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Digital transformation: Hong Kong Telecom's 'Project Earth'

Atul Arora Senior Analyst, Research

"Hong Kong Telecom's 'Project Earth' is one of the most practical and focused digital transformation projects in recent years."

Most communications service providers (CSPs) have approached the three aspects of digital transformation (user digital experience, network virtualisation and new digital services implementation) as separate projects. Hong Kong Telecom holistically tackled the operations and network implementation of new enterprise digital services, providing it with short-term revenue gains.

This case study provides:

  • a description of Project Earth
  • how it fits into Hong Kong Telecom’s overall strategy
  • how it provides short-term as well as long-term benefits
  • how it crosses the organisational boundaries that are required to provide maximum benefits.