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Communication services in the Middle East and North Africa: trends and forecasts 2018–2023

Stephen Sale Research Director, Consumer Services
Giulio Sinibaldi Analyst, Research

"There are signs of a weakening in the confrontational position between operators and OTT voice services and an acceptance of some of the benefits of communication apps."

This report provides an outlook on the mobile communication services market in the Middle East and North Africa (MENA), including country views for Morocco, Oman, Saudi Arabia and the UAE. It provides forecasts for voice and messaging services provided by both mobile network operators and over-the-top (OTT) providers.

This report provides:

  • forecasts for operator services including VoLTE, Wi-Fi calling and IP messaging, as well as traditional voice and messaging services
  • quantification of the level of substitution from traditional services to OTT alternatives
  • user and traffic forecasts for communication services, including OTT voice and messaging
  • an outlook for multi-device usage across smartphones, tablets and PCs/laptops
  • detailed forecasts for Morocco, Oman, Saudi Arabia and the UAE.

Regions

 

Key metrics

Regions covered in this report:

  • Worldwide
  • MENA region
  • Morocco
  • Oman
  • Saudi Arabia
  • United Arab Emirates (UAE)

Forecast results provided in the data annex:

  • Worldwide
  • MENA region
  • Morocco
  • Oman
  • Qatar
  • Saudi Arabia
  • UAE
  • Rest of MENA region

 

  • Non-operator/OTT services
    • Voice and messaging
    • Active users by device type
    • Outgoing traffic by device type
  • Operator traditional services
    • Handsets
    • Circuit-switched (CS) voice and SMS
    • Outgoing traffic
  • Operator IP-based services
    • Active users by service type:
      • VoLTE, Wi-Fi calling, IP messaging
    • Outgoing traffic by service type
      • VoLTE, Wi-Fi calling, IP messaging
    • Retail revenue
      • voice and messaging
      • average spend per user