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Critical success factors for telco cloud transformation: key findings from the Nokia Telco Cloud index

Stela Bokun Principal and Head of Custom Research, Consulting
Caroline Chappell Principal Analyst, Research

"Communications service providers (CSPs) recognise that they need to marry the business practices associated with webscale companies with cloud-based technologies to achieve digital service provider status."

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Critical success factors for telco cloud transformation

Communications service providers (CSPs) want to become digital service providers (DSPs) to win business in the digital economy where webscale players are setting the agenda.

DSPs need to sell digital services that are wrapped with a digital experience: communications services should be available on-demand through self-service portals and paid-per-use.

Such a digital experience is best supported by the ‘telco cloud’ (TC), a programmable, ‘cloudified’ network that uses virtualisation technologies and software-driven operations to deliver new business value.

CSPs recognise that they need to marry the business practices associated with webscale companies with cloud-based technologies to achieve DSP status.

More about the report

This white paper offers a unique insight into the progress that CSPs are making towards becoming DSPs.

Its assessment of CSPs’ TC strategies and maturity is based on data collected from 35 operators worldwide in three phases of Nokia’s Telco Cloud index (TCi) study.

The TCi framework was jointly developed by Nokia and Analysys Mason in 2014, and piloted and launched in 2015.

Analysys Mason subsequently collected maturity-level data from CSPs in 2015, 2016 and 2017, and analysed it independently to produce the Nokia TCi.

The key outcome of the TCi study is a TC maturity matrix in which CSPs occupy one of the nine positions: from the least-mature quadrant in the matrix, 'Traditionalist/follower', to the most mature 'Digital service provider (DSP)' quadrant.

A detailed discussion of the methodology used in the TCi study and definitions of the nine quadrants in the maturity model is included in the report.