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MSP survey: tools for delivering managed IT services

Terry van Staden Analyst, Research

"Tools are instrumental in helping MSPs to deliver managed IT services as they support both external client requirements and internal operational needs."

Managed service providers (MSPs) use around 12 tools on average to support both client requirements and internal operational needs. This report presents the results of our survey of 950 MSPs worldwide and looks at the types of tools and the key vendors used by MSPs to deliver managed IT services.

This report provides:

  • the number of tools used by MSPs and their cost
  • the types of tools used by MSPs
  • the percentage of MSPs that develop their own tools
  • the key vendors used by MSPs of each size.