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Digital operating models

Operating as an agile digital service provider (DSP) to provide a modern digital experience.

CSP to DSP conversions will increase in 2016 and will require stronger relationships with digital content providers, including video and music distributors.

Our research in 2016 examines three key scenarios:

  • Operation automation will enable CSPs to shrink time-to-action to near real time, improving customer experience and asset efficiency. 
  • In order to provide a modern digital customer experience, CSPs will transform their operations through deployment of 'operations platforms'. 
  • Digital service platforms - CSPs can improve service delivery through identity, content, application, policy and other service management functions; use cases will expand as service delivery elements virtualise.

The transition from CSP to digital service provider (DSP)

Digital service provider transformation

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