Our research in 2016 examines three key scenarios:
- Operation automation will enable CSPs to shrink time-to-action to near real time, improving customer experience and asset efficiency.
- In order to provide a modern digital customer experience, CSPs will transform their operations through deployment of 'operations platforms'.
- Digital service platforms - CSPs can improve service delivery through identity, content, application, policy and other service management functions; use cases will expand as service delivery elements virtualise.
The transition from CSP to digital service provider (DSP)