knowledge centre

Digital experience: operator use cases (volume II)

John Abraham Principal Analyst, Research

"Telecoms operators are adopting different strategies to improve their digital experience and reduce costs through the use of modern technology."

Telecoms operators worldwide are undertaking initiatives to transform their digital experience in order to better engage with their customers and to reduce costs. This report includes a collection of use cases highlighting operators' initiatives around improving customer engagement, driving efficiencies in call centres and embracing public cloud-based deployment models.

THIS CASE STUDY PROVIDES:

  • an executive-level view of the digital initiatives, including key drivers, strategies, analysis and benefits observed
  • categorisation of digital initiatives depending on their unique business objectives
  • a collection of use cases for each of these initiative types.

Volume I of this report can be found here.