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Three UK’s digital transformation paves the way for things to come

Justin van der Lande Principal Analyst, Research

"Three UK has proven that a Tier 2 operator in a mature market can carry out a rapid transformation project to significantly lower operational costs and gain a competitive advantage."

Truly transformational changes are complex and high-risk for telecoms operators. New market entrants with greenfield sites have an advantage over established operators in this respect, as they do not have to transform older live systems, thereby enabling them to create cleaner, clearer processes using the newest technology. Hutchison 3G UK (Three UK) is a young operator by most standards, but still faces the challenges of an established player when it comes to digital transformation.