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Telecoms services forecast for small and medium enterprises: Central and Eastern Europe 2017–2022

Catherine Hammond Principal Analyst, Research

"An increase in data connectivity and ICT services to SMEs in Central and Eastern Europe will deliver renewed revenue growth for operators after recent declines caused by falling voice revenue."

This report provides an outlook on the telecoms and ICT services market to small and medium-sized enterprises (SMEs) in Central and Eastern Europe (CEE), including country views for Poland, Russia and Turkey. It provides forecasts for fixed and mobile voice and data network services and other business services, including security and cloud services.

This report provides:

  • forecasts for operator services to SMEs, including fixed and mobile voice and data services and other business services such as security and cloud
  • an estimate of the total market for new business services and the share that operators are likely to achieve for each service
  • quantification of revenue, connections or users, and ARPU for each service and each SME segment (micro, small and medium)
  • demographic data on the number of employees, enterprises and sites within each segment
  • data for the Central and Eastern European region as a whole and for three countries
  • individual profiles for Poland, Russia and Turkey.


Geographical coverage



Regions modelled

  • Central and Eastern Europe


Countries modelled individually

  • Poland
  • Russia
  • Turkey


  • Voice, messaging and handset data
  • Mobile broadband
  • IoT connectivity (mobile and LPWA)



  • Narrowband and VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, BFWA, other fixed broadband
  • Dedicated connections up to 100Mbps, >100Mbps and up to 1Gbps, and >1Gbps
  • Traditional managed services
  • IoT connectivity

Other business services

  • Unified communications
  • Security
  • Co-location and hosting
  • Private cloud
  • Software-as-a-service (SaaS, public cloud)
  • Platform-as-a-service (PaaS, public cloud)
  • Infrastructure-as-a-service (IaaS, public cloud)
  • Enterprise mobility
  • Desktop management

Enterprise size


  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium (50–249 employees)