Log in

Telecoms software: worldwide market shares 2016

03 August 2017 | Research

Larry Goldman Justin van der Lande Anil Rao Gorkem Yigit John Abraham Dana Cooperson Caroline Chappell

Market share report | PPTX and PDF (158 slides); Excel | Telecoms Software Market Shares

"Communications service providers are seeking revenue growth in new enterprise services and significant cost benefits from Internet-driven technologies."

Telecoms software: worldwide market shares 2016

Digital transformation and virtualisation are disrupting the telecoms software industry. Very low overall growth masks significant change in the ways communications service providers (CSPs) are using software. CSPs were particularly interested in network function virtualisation (NFV)-enabling systems, such as service orchestrators and next-generation process automation. We provide a detailed breakdown of CSPs' spending in BSS- and OSS-related software systems. The report explains the impact of key market trends, including cloud software, artificial intelligence (AI), NFV/software-defined networking (SDN) and strategies around video content.


  • provides detailed market share data for the worldwide telecoms software market, split into:
    • two areas of spending (product-related and professional services)
    • seven segments and their sub-segments
    • eight geographical regions
  • identifies the market-leading vendors in each segment
  • includes an overview of key trends in the telecoms software market in 2016 and an analysis of the business environment.


The report and data annex provide detailed market share data for the following telecoms software segments and sub-segments.

Revenue management


Service delivery platforms


Customer care

  • Billing and charging
  • Partner and interconnect
  • Mediation
  • Policy management
  • Subscriber data management
  • Content management and delivery
  • Telecoms application servers
  • Customer interaction
  • Customer relationship management
  • Subscriber management
  • Device management

Service fulfilment


Service assurance


Network orchestration and management systems

  • Order management
  • Inventory management
  • Activation
  • Engineering systems
  • Service management
  • Fault and event management
  • Performance monitoring
  • Workforce automation
  • Probe systems
  • Network orchestration
  • SDN control
  • Virtual infrastructure managers


  • Business analytics
  • Revenue assurance
  • Network analytics


Geographical coverage

The market share data is split into the following eight regions.

  • Central and Eastern Europe (CEE)
  • Developed Asia–Pacific (DVAP)
  • Emerging Asia–Pacific (EMAP)
  • Latin America (LATAM)
  • Middle East and North Africa (MENA)
  • North America (NA)
  • Sub-Saharan Africa (SSA)
  • Western Europe (WE)



Analysys Mason tracks the market shares of more than 200 independent software suppliers and network equipment manufacturers' software business units, including the following market leaders.

  • Accenture
  • Amdocs
  • Atento
  • Atos
  • CGI Group
  • Cisco
  • Convergys
  • CSG International
  • Ericsson
  • HCL Technologies
  • Hewlett Packard Enterprise
  • Huawei Technologies
  • IBM
  • NEC/Netcracker
  • NetScout
  • Nokia
  • Oracle
  • Samsung
  • SAP
  • SAS
  • Tata Consultancy Services
  • Tech Mahindra
  • Teradata
  • ZTE


Sample 1 Sample 2 Sample 3

Download PDF (865KB).