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Telecoms software: consolidated worldwide forecast 2017–2021

Larry Goldman Head of Telecoms Software
Anil Rao Principal Analyst, Research
Justin van der Lande Principal Analyst, Research
Gorkem Yigit Senior Analyst, Research
John Abraham Principal Analyst, Research
Dana Cooperson Research Director
Caroline Chappell Research Director

"Digital transformation of both customer-facing and network systems is leading to major changes in the way CSPs spend money on software systems."

In a very low-growth market, communications service providers (CSPs) are not increasing their software spending. However, they are significantly shifting spending from traditional systems and methods to new methods in an ongoing digital transformation.


This forecast report provides a detailed 5-year forecast of the worldwide telecoms software market, split into the following areas.





Telecoms service sectors

  • Analytics
  • Customer care
  • Network orchestration and management
  • Revenue management
  • Service assurance
  • Service fulfilment
  • Service delivery platforms
  • Software-controlled networking


  • Central and Eastern Europe (CEE)
  • Developed Asia–Pacific (DVAP)
  • Emerging Asia–Pacific (EMAP)
  • Latin America (LATAM)
  • Middle East and North Africa (MENA)
  • North America (NA)
  • Sub-Saharan Africa (SSA)
  • Western Europe (WE)


  • Consumer mobile
  • Consumer fixed
  • Business mobile
  • Business fixed

The report also provides:

  • details of the evolving business environment and key topics that will have an impact on the market in the near and long term
  • an examination of the market drivers and inhibitors that support the forecast data through to 2021.