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Digital eXperience Index for service fulfilment systems: the bridge between BSS and the network

John Abraham Principal Analyst, Research

"The Digital eXperience Index for service fulfilment systems will help operators overcome bottlenecks between their customer- and network-facing systems, which is key to improving digital experience."

DXI service fulfilment banner

Communications service providers (CSPs) are adopting different approaches to transforming their underlying support systems and there are often conflicting views on all aspects of the digital transformation journey. The Analysys Mason Digital eXperience Index provides an effective means of examining the market by defining the key essentials of digital experience, broken down by individual segments, and tracking the progress of CSPs through a standard framework.

This report provides:

  • an overview of the key factors necessary to enhance digital experience from a service fulfilment perspective
  • data from our surveys and interviews that show CSPs' current processes for launching a new offering and the benefits they expect from digitisation
  • the growing importance of digital service lifecycle management (DSLM) for next-generation network infrastructure
  • key implications of DSLM for CSPs and vendors.