knowledge centre

MSP survey: successful business practices

Terry van Staden Analyst, Research

"The best business practices used by MSPs include developing staff, diversifying their portfolios and enhancing customer satisfaction."

Managed service providers (MSPs) operate in a challenging environment. They need to be innovative, develop their staff, provide good customer service and be price-competitive to succeed in the market. This report uses a survey of 950 MSPs worldwide to analyse the best business practices used by MSPs.

This report provides data and analysis on:

  • the growth initiatives used by MSPs
  • approaches to differentiation
  • pricing models
  • the practices that are correlated with higher revenue growth rates.