knowledge centre

Enterprise Survey 2017: unified communications services for large enterprises

Terry van Staden Analyst, Research

"Take-up of unified communications services is well established among large enterprises, but there is significant potential for further growth in this market."

Telecoms operators are in a good position to increase penetration of unified communications (UC) services among large enterprises. They should focus on establishing partnerships with key vendors in order to improve the quality of their services, which will in turn increase customer satisfaction and enhance their position in the market.

This report provides:

  • statistics for the market penetration, Net Promoter Scores (NPS) of key providers and channels to market of UC services among large enterprises across eight countries and various industries
  • a discussion of market trends, and feedback from large enterprises on the services provided to them
  • recommendations for operators on how to improve customer satisfaction and increase market penetration among large enterprises.