This report, based on our survey of operators worldwide in 2026, reveals that rApps hosted on service management and orchestration (SMO) platforms...

Operators are accelerating their AI investments to automate and enhance the entire customer experience lifecycle. However, most projects struggle to...

Communications service providers (CSPs) will continue to invest in operational applications over the forecast period, during which software as...

The promise of AI remains unfulfilled, not because the technology is not powerful enough, but because it is often too fragmented or complex for users...

This slide deck outlines the topics that our Research and Insights teams will focus on during...

See our forecasts for telecoms operator spending on monetisation platforms and related services for 2025–2030. This report also provides...

Discover market share data for operator spending on telecoms-specific operational applications for...

AI is likely to have been over-hyped. Discover our thoughts on the matter, guided by studies by NVIDIA and...

Discover our forecasts for operator spending on service design and orchestration products and related services for 2025–2030. This report...

Hyper-automation, including the use of AI, generative AI (GenAI) and agentic AI, is helping telecoms operators to overcome the challenge of poor...