Many businesses use messaging channels including SMS to communicate with their customers. Indeed, around 1.8 trillion application-to-person (A2P)...
This report provides an analysis of the digital experience of smartphone users in Europe and the USA. It uses consumer survey data to analyse mobile...
This report uses consumer survey data to provide an analysis of the customer experience of smartphone users in Europe and the USA. It includes...
This report provides an analysis of the customer experience of smartphone users in Sub-Saharan Africa (SSA). It uses consumer survey data to assess...
Digitising the customer experience has become a priority for many telecoms operators. However, there is limited data on operators' progress in this...
This article sets out our predictions for telecoms operators’ consumer services in...
Analysys Mason has released the recordings from its 11th annual Telecoms Summit. In this podcast, you will hear the recording of a panel discussion...
Stephen Sale (Research Director) gave this presentation at Analysys Mason's 11th annual Telecoms Summit, originally broadcast on 11 October...
This report provides case studies of 5G mobile services on offer from nine operators from Asia, Europe and North America. The studies provide success...
Turkcell’s BiP is one of the few successful ‘operator OTT’ services. It was well-positioned to benefit from the backlash against...
