Digitising the customer experience has become a priority for many telecoms operators. However, there is limited data on operators' progress in this...
This report focuses on aspects of Analysys Mason’s Connected Consumer Survey that relate to the behaviour, preferences and plans of smartphone...
The telecoms industry has suffered limited damage as a result of the COVID-19 pandemic, but some aspects were significantly affected. This article...
In this paper, we look at the effect of COVID-19 on the telecoms sector, and focus on the areas of more significant impact. We explore each issue,...
This report examines the range of outcomes for operators' telecoms service revenue in eight geographical regions worldwide. The report explores the...
5G gathered momentum in 2019 to a degree that seemed unlikely a year or 2 ago, and 50 operators had launched services in 27 countries by the end of...
Different operators are pursuing different growth strategies. These range from digital ecosystem plays where telecoms is positioned as one of many...
Operators continue to seek growth from connectivity, but are looking for ways to support this revenue and gain new sources of income. This articles...
Telecoms operators will thrive or struggle depending on their ability to adapt or transform their strategy and operations to make the most out of the...