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  • 2 March 2022
  • Perspective
Free
RCS Business Messaging opportunities for operators

Many businesses use messaging channels including SMS to communicate with their customers. Indeed, around 1.8 trillion application-to-person (A2P)...

  • Stephen Sale
Result image
  • 21 February 2022
  • Survey report
Buy now
Mobile digital experience in Europe and the USA: consumer survey

This report provides an analysis of the digital experience of smartphone users in Europe and the USA. It uses consumer survey data to analyse mobile...

  • Stephen Sale
  • Matt Small
Result image
  • 21 February 2022
  • Survey report
Buy now
Mobile customer satisfaction and churn in Europe and the USA: consumer survey

This report uses consumer survey data to provide an analysis of the customer experience of smartphone users in Europe and the USA. It includes...

  • Stephen Sale
  • Matt Small
Result image
  • 18 January 2022
  • Survey report
Buy now
Mobile customer experience in Sub-Saharan Africa: consumer survey

This report provides an analysis of the customer experience of smartphone users in Sub-Saharan Africa (SSA). It uses consumer survey data to assess...

  • Stephen Sale
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  • 15 December 2021
  • Case study
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Digitising customer experience: telecoms case studies

Digitising the customer experience has become a priority for many telecoms operators. However, there is limited data on operators' progress in this...

  • Stephen Sale
Result image
  • 15 December 2021
  • Article
Free
Analysys Mason’s predictions for consumer telecoms services in 2022

This article sets out our predictions for telecoms operators’ consumer services in...

  • Stephen Sale
  • Martin Scott
Result image
  • 11 November 2021
  • Video
Free
How 5G’s flexible underlying technology serves the needs of consumers and enterprises – podcast

Analysys Mason has released the recordings from its 11th annual Telecoms Summit. In this podcast, you will hear the recording of a panel discussion...

  • Caroline Gabriel
  • Stephen Sale
  • Tom Rebbeck
Result image
  • 25 October 2021
  • Video
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5G ecosystems and business model disruption in the consumer market

Stephen Sale (Research Director) gave this presentation at Analysys Mason's 11th annual Telecoms Summit, originally broadcast on 11 October...

  • Stephen Sale
Result image
  • 30 July 2021
  • Case study
Buy now
5G mobile services: case studies and analysis

This report provides case studies of 5G mobile services on offer from nine operators from Asia, Europe and North America. The studies provide success...

  • Stephen Sale
  • Ameer Gaili
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  • 13 July 2021
  • Article
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BiP offers operators the chance to upgrade their digital services and compete with global OTT players

Turkcell’s BiP is one of the few successful ‘operator OTT’ services. It was well-positioned to benefit from the backlash against...

  • Stephen Sale
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