Zendesk is a cloud-based customer experience platform provider that helps organisations deliver personalised, omni-channel engagements across the...

TP is a global professional services company focused on customer experience. It helps enterprises to run large-scale, tech-enabled operations across...

Concentrix is a global business services and technology company that specialises in customer experience and business process outsourcing (BPO)...

AI is fundamental to Korea Telecom’s business strategy. Korea Telecom offers a large range of enterprise AI solutions across the entire AI...

Oracle has revamped its customer experience strategy. This profile assesses Oracle’s business support systems (BSS) products and services in...

Ericsson’s integrated Digital Monetization Platform allows customers to monetise their commercial service offerings. Ericsson’s services...

Accenture is a leading professional services firm that continues to prioritise M&A activity, while focusing its strategy on delivering...

NICE is a major provider of cloud-based customer experience platforms and AI-powered contact centre solutions. This profile assesses NICE’s...

ServiceNow recently unveiled its unified customer relationship management (CRM) platform named ServiceNow CRM. This profile assesses...

Salesforce offers cloud-based customer relationship management (CRM) solutions and enterprise applications that are focused on marketing, sales,...