This report focuses on aspects of Analysys Mason’s consumer survey that relate to respondents’ usage of social media services BeReal,...

The launch of 5G services did not reverse the ongoing decline in mobile revenue, despite operators’ hopes. This report examines consumer...

This report explores the results of Analysys Mason’s annual consumer survey, assessing consumers’ interest in smart home security and...

This report analyses how in-home Wi-Fi performance affects customer satisfaction as measured by Net Promoter Score (NPS), intention to churn and...

This report assesses 43 European CSPs and highlights important trends in digital experience in...

There is a growing need for MNOs to upgrade the cell site connections to fibre as cellular data traffic increases. This tracker presents data on the...

Operators are using conversational AI to increase lead conversion and improve customer service satisfaction. We assessed ten operators that have...

We use our consumer survey data to evaluate the extent to which price increases affect customer churn. Results indicate that the geographical...

Analysys Mason's country reports provide a comprehensive overview of the telecoms markets in 83 countries around the...

This report studies how six operators are differentiating their fibre propositions using service elements other than price. It assesses which...