This report draws on data from Analysys Mason’s 3Q 2023 survey of 18 000 consumers worldwide to reveal how AI for operations (AIOps) can help...

Listen to or download the associated podcast Since the start of the Covid-19 pandemic, it has become clear just how vital the telecoms industry has...

BT’s acquisition of TalkTalk out of administration keeps 2.5 million lines connected and takes BT’s share of UK fixed broadband...

Orbital data centres have captured the imagination, but there are questions about their viability. Our analysis suggests they have a valuable role to...

Between 2021 and 2023, differences in customer satisfaction between the best and worst performing operators narrowed; differentiation is getting...

In this article, we discuss our benchmarking of operator edge strategies, which shows that the market is still at an early stages and there are...

This article describes how telecoms operators are using GenAI today, but also outlines scenarios for the longer-term impact of this technology. The...

Operators are increasingly using cloud-native open-source bodies and events as vital resources to address the challenges that they face in...

Sustainability is a growing issue for the telecoms industry. Governments have created mandates and rules associated with reducing emissions and...

AI’s growth phase is fuelling a divergence in regulatory policy, but convergence is likely in future as a result of international efforts on...