Between 2021 and 2023, differences in customer satisfaction between the best and worst performing operators narrowed; differentiation is getting...

In this article, we discuss our benchmarking of operator edge strategies, which shows that the market is still at an early stages and there are...

This article describes how telecoms operators are using GenAI today, but also outlines scenarios for the longer-term impact of this technology. The...

Sustainability is a growing issue for the telecoms industry. Governments have created mandates and rules associated with reducing emissions and...

Password sharing is a monetisation problem for streaming video providers in general and for Netflix in particular. The proportion of users in Europe...

Explore the challenges faced by operators in the pay-TV market and the solutions that they have deployed to de-risk their TV and video services...

This dataset summarises the most relevant fixed broadband customer experience KPIs for major operators in 19 countries based on primary...

National broadband plans require significant public funding to deliver policy objectives, typically providing subsidies to deploy networks that are...

There is a pressing need to begin making changes to utility network operations in order to achieve net zero carbon emissions by 2050. However, the...

As of 2Q 2025, Reliance Jio claims to be the second-largest provider of 5G fixed-wireless access (FWA) connections in the world. This article...