Between 2021 and 2023, differences in customer satisfaction between the best and worst performing operators narrowed; differentiation is getting...

Comcast's offer to buy Sky reflects its need to find a new source of growth as the North American pay-TV market has already...

Small businesses place a high value on access to local and personal interactions with suppliers. Some operators continue to use this as an effective...

The mobile industry is facing challenges surrounding mid-band spectrum scarcity, and the ability to squeeze more players within the current available...

Strong unified platforms and diverse supply chains are both key goals of Open RAN, but may be incompatible with one another. The fledgling industry...

eSIMs are now available in more than 190 countries worldwide but awareness and adoption remain low, partly due to operators’ reluctance to...

Operators know that consumers’ home Wi-Fi networks are a bottleneck to improved customer experience, but the investments required to overcome...

WhatsApp is one of the most popular communication platform in many countries, approaching the ubiquity of SMS in countries such as Italy. The...

Operators promoted their initiatives to improve their satellite capabilities and reinforced their existing metaverse...

Many mobile operators that launched fixed services have struggled to gain customers. Fixed customers have low churn rates. The common strategy of...