The COVID-19 pandemic has accelerated digital transformation among small and medium-sized businesses (SMBs) and their demand for SaaS tools has...
Data, AI/analytics and development (DAD) tools will be critical to CSPs’ success with both the roll-out of 5G and digital...
CSPs are shifting towards digital engagement channels (websites, self-care apps and social media) to improve customer satisfaction, broaden their...
Cyber-security risks in the supply chain are not going away. In fact, they are rising, with serious implications for businesses. This article will...
Operators are becoming aware of the fact that they must converge network domains to support future end-to-end connectivity services but should...
This article is the first in a series of five, in which we highlight some of the most significant sustainability opportunities and some specific...
To make the most of fibre’s excellent sustainability credentials, operators need to be aware of the tools and levers that maximise fibre's...
Telecoms operators are going to need to use embedded AI and GenAI solutions to achieve level 4 of the TM Forum's Autonomous Networks framework. How...
This article analyses the surge of AI in the customer engagement segment since 2023 and discusses how telecoms companies are implementing AI...
Cloud-based network technologies enable more open and disaggregated network architecture, flexible deployment and commercial models, and new modes of...
