Digitising the customer experience is a strategic priority for most telecoms operators. However, only a few consistently report on their progress...

Acquisition activity offers insight into how vendors are evolving their customer engagement strategies in response to AI’s expanding influence...

Telecoms operators worldwide collectively announced over 750 AI-based activities between 2018 and 2024. One in four of these related to...

This report analyses the use of telecoms and IT services by businesses in the UK. It also assesses buying behaviour for these services. It is based...

ServiceNow has acquired logik.ai – a robust, artificial intelligence (AI)-powered configure, price, quote (CPQ) platform – with the...

Nokia announced the completion of its acquisition of Infinera for USD2.3 billion in February 2025. The acquisition will enable Nokia to strengthen...

This report analyses the approaches that six telecoms operators are taking to reduce their operating...

Communications service providers and telecoms operators that are investing in data platforms are adopting different strategies to upgrade their data...

AWS is looking to extend its public cloud to the edge. This profile reviews its strategic...

The introduction of 5G is expected to generate large volumes of network data arising from new low-latency, mission-critical use cases. Closed-loop...