This report analyses how in-home Wi-Fi performance affects customer satisfaction as measured by Net Promoter Score (NPS), intention to churn and...
Fixed telecoms revenue will grow by 4% between 2020 and 2025, driven by growth in revenue from fixed broadband services. This report analyses how the...
Operators are increasingly offering faster download speeds, but prices have generally decreased in real terms. Explore the data featured in the...
This briefing note summarises the context, approach and results of a study, commissioned by BT, to quantify the time and cost impact of reducing a...
Tom Rebbeck and Simon Sherrington discuss the recently announced Charter−Cox merger and its implications for US cable operators (cablecos) as...
A new report by Analysys Mason, sponsored by Google, examines the role of economics, policy and partnerships in alleviating the barriers to Internet...
Major operators in the UK have adopted fixed price rises following Ofcom’s ban on mid-contract price rises announced in June 2024. This article...
Fixed broadband customers' expectations are changing and end users are placing greater value on the quality of in-home network connectivity....
Deployment of superfast broadband in Europe to date has been limited in comparison to leading countries worldwide, and the current economic situation...
Due to the fragmentation of the Brazilian market, the majority of internet service providers (ISPs) are too small to be viable long term. There has...
