Predictions for telecoms, media and technology in 2020 Analysys Mason Research reveals which trends will make an impact in 2020. All eyes are on 5G,...

This dataset summarises the most relevant streaming video customer experience KPIs for major streaming video services in 19 countries based on...

Customers often perceive little difference in the performance of networks from different mobile operators, which makes pricing an important factor...

This dataset summarises the most relevant pay-TV customer experience KPIs for major operators in 19 countries based on primary...

Discover what the results of our annual consumer survey reveal about the channels that different customers use to interact with mobile...

This report uses the results of our consumer survey to provide an analysis of handsets in 19 countries. It provides data on handset-replacement...

The launch of 5G services did not reverse the ongoing decline in mobile revenue, despite operators’ hopes. This report examines consumer...

This report explores the results of Analysys Mason’s annual consumer survey, assessing consumers’ interest in smart home security and...

Home Wi-Fi quality is now a key driver of broadband satisfaction and loyalty. This report draws on our 2025 consumer survey to reveal how in-home...

Customers who buy fixed and mobile services from the same operator spend more and adopt more premium plans than customers that take the two services...