Budget and business plan reviews of mobile, fixed and cable integrated...

This dataset summarises the most relevant pay-TV customer experience KPIs for major operators in 19 countries based on primary...

Operators are seeking new services and features to enhance their mobile propositions. This tracker provides insights into mobile plans worldwide and...

This report provides data and insights on streaming video and pay-TV users, including which services they subscribe to and their level of...

Discover what the results of our annual consumer survey reveal about the channels that different customers use to interact with mobile...

Customers often perceive little difference in the performance of networks from different mobile operators, which makes pricing an important factor...

This report uses the results of our consumer survey to provide an analysis of handsets in 19 countries. It provides data on handset-replacement...

Home Wi-Fi quality is now a key driver of broadband satisfaction and loyalty. This report draws on our 2025 consumer survey to reveal how in-home...

Customers who buy fixed and mobile services from the same operator spend more and adopt more premium plans than customers that take the two services...

The launch of 5G services did not reverse the ongoing decline in mobile revenue, despite operators’ hopes. This report examines consumer...