Customers who buy fixed and mobile services from the same operator spend more and adopt more premium plans than customers that take the two services...

This report uses the results of our consumer survey to provide an analysis of handsets in 19 countries. It provides data on handset-replacement...

Home Wi-Fi quality is now a key driver of broadband satisfaction and loyalty. This report draws on our 2025 consumer survey to reveal how in-home...

Gaming is important for telecoms operators because it has high engagement, drives demand for high-performance connectivity and has high revenue...

This report features the profiles of the business activities of 42 telecoms operators in 9 countries in the Middle East and Africa. The profiles...

This report uses the results of our annual consumer survey to provide an analysis of how satisfied consumers are with their fixed-wireless access...

stc began its network transformation journey in 2017 and is now in its third, cloud-native phase of network cloud development. This paper assesses...

This report uses the results of Analysys Mason’s annual consumer survey to analyse the satisfaction and churn of fixed broadband customers and...

Predictions for telecoms, media and technology in 2020 Analysys Mason Research reveals which trends will make an impact in 2020. All eyes are on 5G,...

This dataset summarises the most relevant streaming video customer experience KPIs for major streaming video services in 19 countries based on...