This report uses the results of Analysys Mason’s annual consumer survey to analyse the satisfaction and churn of fixed broadband customers and...

This report provides an analysis of the impact of value-added services on customer satisfaction metrics such as NPS and churn intention based on a...

Customers that take fixed–mobile convergence bundles are markedly different from all other customers. This report identifies their features and...

This report uses consumer survey data to identify which over-the-top (OTT) communication apps are the most popular in the Middle...

This report uses consumer survey data to analyse smartphone users’ data consumption in the Middle East and its impact on customer...

This report provides an analysis of the trends in device adoption among smartphone users in the Middle East. It uses consumer survey data to assess...

This report uses consumer survey data to analyse the digital experience of smartphone users in the Middle East. It considers respondents’ use...

This report focuses on how consumers engage with mobile financial services in the Middle East. It presents data on mobile payments, mobile commerce...

This report provides consumer survey data on the adoption of 5G by smartphone users in the Middle East. It assesses the impact of 5G on mobile...

This dataset summarises the most relevant pay-TV customer experience KPIs for major operators in 19 countries based on primary...