This dataset summarises the most relevant pay-TV customer experience KPIs for major operators in 19 countries based on primary...

Discover what the results of our annual consumer survey reveal about the channels that different customers use to interact with mobile...

This report uses the results of our consumer survey to provide an analysis of handset replacement cycles in 18...

The launch of 5G services did not reverse the ongoing decline in mobile revenue, despite operators’ hopes. This report examines consumer...

This report uses consumer survey data to analyse customer satisfaction KPIs such as Net Promoter Score (NPS) and churn intention among smartphone...

Budget and business plan reviews of mobile, fixed and cable integrated...

Customers that take fixed–mobile convergence bundles are markedly different from all other customers. This report identifies their features and...

This report uses consumer survey data to identify which over-the-top (OTT) communication apps are the most popular in the Middle...

This report uses consumer survey data to analyse smartphone users’ data consumption in the Middle East and its impact on customer...

This report provides an analysis of the trends in device adoption among smartphone users in the Middle East. It uses consumer survey data to assess...