This article outlines the topics that will affect the consumer services market in 2025. It covers new areas including pricing strategy, approaches to...

Caroline Gabriel and Tom Rebbeck discuss the state of the 5G market, based on questions submitted by our subscribers. They talk through the current...

Analysys Mason’s consumer survey covering 18 500 respondents in 18 countries showed that a small proportion of customers in every country will...

5G was supposed to help operators reinvigorate a declining mobile market, especially through the development of new services. Instead, 5G added...

The ‘more-for-more’ approach is an important part of mobile operators’ revenue growth strategies but the relationship between...

We monitor the pricing details of more than 80 operators' SIM-only mobile handset contract plans in 16 countries...

Norlys is one of the best examples of an energy company playing a significant role the telecoms sector. As a member-owned local utility it represents...

This report uses the results of our consumer survey to provide an analysis of mobile customer satisfaction...

Lower capex may give operators the chance to invest greater sums in new services. This article looks at some of the options for...

The relationship between data allowances, data usage and customer satisfaction is not straightforward. This report assesses the mobile data usage...