There has been considerable M&A activity in the telecoms software market during the past year. In this article, we examine the drivers of M&A...

SaaS-related revenue in the NAO market will grow quickly at a CAGR of 29.2% between 2021 and 2027, driven by the increasing use of SaaS deployment...

This profile assesses Kore.ai’s virtual assistant building services for the telecoms...

Customer churn and loyalty are key issues for telecoms operators; gamification can help to resolve...

CSPs are shifting towards digital engagement channels (websites, self-care apps and social media) to improve customer satisfaction, broaden their...

This report provides forecasts for the overall communications service provider (CSP) spending on OSS/BSS products and related services for...

This report outlines the current state of the network slicing market and, more specifically, the implications of network slicing for the network...

SaaS enables CSPs to experiment with new services without the risk associated with the high upfront cost of other deployment...

ServiceNow announced its intention to acquire Era Software, an observability start-up with particular focus on designing a different approach to log...

IBM’s approach to observability is implemented through its ecosystem of monitoring solutions. This profile reviews the vendor’s strategic...