This report provides data and insights into the adoption of fixed–mobile convergence (FMC) and the penetration of FMC bundles among fixed...

This report uses the results of Analysys Mason’s annual consumer survey to analyse the satisfaction and churn of fixed broadband customers and...

This report provides analysis of aspects of Analysys Mason’s consumer survey that relate to customer satisfaction, churn and user experiences...

This survey report examines consumer interest in satellite-based, direct-to-device messaging services beyond terrestrial network...

Customers that take fixed–mobile convergence bundles are markedly different from all other customers. This report identifies their features and...

Analysys Mason's country reports provide a comprehensive overview of the telecoms markets in 83 countries around the...

Operators are using conversational AI to increase lead conversion and improve customer service satisfaction. We assessed ten operators that have...

We use our consumer survey data to evaluate the extent to which price increases affect customer churn. Results indicate that the geographical...

This report explores the results of Analysys Mason’s annual consumer survey, assessing consumers’ interest in smart home security and...

This report analyses how in-home Wi-Fi performance affects customer satisfaction as measured by Net Promoter Score (NPS), intention to churn and...